Q: Who can pick up a prescription from a pharmacy?
- A friend, neighbour, family members and carers
- Can pick up medications from a local Pharmacy, on behalf of someone else.
- This includes controlled drugs (CDs) as long as the person presents a suitable form of ID.
- ID is always required when collecting CDs from a pharmacy.
- The Pharmacist will use their professional judgement with regards to collection of non- CDs and presentation of ID.
- The Pharmacist will use their professional judgement on suitable forms of ID.
- Can pick up medications from a local pharmacy, on behalf of someone else.
- This excludes Schedule 2 and 3 Controlled Drugs (CDs). Some CDs i.e. Schedule 4 and 5 may be collected/delivered from the pharmacy by a volunteer however this is at the professional judgement of the Pharmacist.
- Volunteers may include:
- NHS Volunteer Responders (Royal Volunteer Service – GoodSAM App)
- For those identified as most at risk from COVID-19, self-isolating for an extended period, and those which the local authority or health practitioners consider to be vulnerable.
- The following health and care professionals can refer:
- GPs, social prescribers/practice nurses, hospital discharge team, community pharmacists, NHS 111 and ambulance trusts, community health trusts, local authorities
- Patients may also self-refer
- Referrals can be made via:
Or call 0808 196 3382
- GOODGYM Volunteers
- Accessible via: https://www.goodgym.org/request-a-mission
Q: How can a person get an emergency supply of their regular prescription medications?
An emergency supply of a patient’s regular prescription medication may be accessed by the patient via the following routes:
1. The person can request an emergency supply from their regular pharmacist in person. This is the pharmacy that normally supplies their regular medication.
The pharmacist will need to:
o Interview the patient
o Ensure the patient has been prescribed the medicine before. i.e. a regular medication
o Can only issue a maximum of 30 days supply unless it is for insulin, ointment, cream or inhaler, oral contraceptive, antibiotic where a full supply will be provided
- NHS 111 Emergency Supply of Medications
- Accessed via NHS 111 by phone/online.
- In some areas within Lewisham there is availability to access this service via NHS 111 online. Please follow this link: https://111.nhs.uk/emergency-prescription and follow the on screen instructions.
- Patients who request an emergency supply of medicines via NHS 111 will be referred to a local community pharmacy
- A Pharmacist will assess the need (via telephone) and arrange a supply without prescription for the patient to collect from the pharmacy or to be delivered via a volunteer service/ friend/neighbour/pharmacy delivery if on shielded list.
If person cannot access any of the emergency supply of medication routes described above for whatever reason.
- They will require a prescription from a prescriber.
- They can access the Lewisham Out of Hour’s GP service SELDOC via NHS111
- SELDOC may prescribe what the person requires and sends the prescription to an open pharmacy in Lewisham via EPS (Electronic Prescription Service)
- If the person is on a shielding list the pharmacy can courier the medication to the patient using the Pandemic Delivery Service. Otherwise a volunteer/friend/neighbour/carer would need to be identified to pick up the medication.